A Municipal Service Centre improves a municipality’s service to the public. Our intelligent call-out system for internal and external staff ensures optimisation of existing resources.
IHM has developed an attractive platform that can improve the efficiency of contact to the public in the event of critical situations. A broad range of services can be added to the solution on request.
One telephone number - a wide range of assistance
With IHM’s solution, there is only one number to call if members of the public and their families need help in acute situations. Staff at the emergency operations centre are on call 24 hours a day and coordinate all calls from emergency services, domiciliary care services, guard services, security staff and doctors.
Qualified help is organised quickly and efficiently so that members of the public receive the right help. This gives the public peace of mind and the municipality is perceived as providing a high level of service.
The solution includes:
- Fire and rescue services
- Domiciliary care services
- Guard and security services
- Public services
All incidents are logged (both audio and data) for documentation purposes and subsequent reporting.
IHM offers a range of solutions, both large and small, and all can be scaled up or down according to your specific requirements. Our solutions include products such as IHM CAD (Computer Aided Dispatch), and IHM AMS (Alarm Monitoring Software).