+45 3966 3131    +45 3966 1445   info@ihm.dk Partner Portal


Service and support

IHM offers comprehensive service and support for your complete solution, including hardware and software. Our customised service scheme gives you unlimited, 24/7 access to our highly competent technicians and IT engineers.

Reliable solutions

At almost 100 %, IHM’s solutions have one of the market’s best uptimes. Confidence in our solutions is so great that we are able to provide the market’s most comprehensive service and support. Service is handled either by our distributors around the world or by IHM in Denmark.

IHM standard service

  • Quick and effective help and support for both software and hardware. Our highly experienced technicians have complete knowledge and a full overview of your, or your customer's, solution.
  • Support within a few hours
  • We provide service and support for all IHM solutions as well as AIRBUS and Motorola terminals.
  • Service for IHM and IHM partners’ products.


  • Comprehensive guarantee
  • Six-month software guarantee
  • One-year hardware guarantee

Satisfied service customers

Emergency management solutions

IHM has supplied more than 35 surveillance and control room solutions connected to the public network, GIS and emergency response alarms, domiciliary care, anti-theft and technical alarms:

  • City of Copenhagen’s emergency management
  • Falck rescue service
  • Danish Emergency Management Agency
  • Northgate in the UK, for police, etc.

Transport solutions:

  • Movia 1100 busses in Copenhagen
  • Widerøe
  • CHP Copenhagen Airports
  • Copenhagen Metro (Metro City Ring)
  • DSB (DSB S-tog), Denmark
  • Sri Lanka Railways

Maritime solutions - Vessel Traffic Surveillance, coast and ports radio services

  • Zhebei Water Authorities, China
  • Den Helder Port, Netherlands
  • PetroBras, Brazil
  • Kvitsoey, Norway
  • Dutch Coast Guard, the Dutch Antilles and Aruba
  • Lobito Harbour, Angola
  • Maritime Safety Administration, Croatia

IHM also provides service and support for third party products included in our customers’ communication solutions. Contact us for further details about the conditions for this service. Download the service form and send the completed form to This email address is being protected from spambots. You need JavaScript enabled to view it..

Service request form


See materials on IHM's solutions


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Vandtaarnsvej 87
DK – 2860 Soeborg
Telefon: +45 39 66 31 31
Fax: +45 39 66 14 45

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