{"id":373,"date":"2025-09-08T11:17:22","date_gmt":"2025-09-08T09:17:22","guid":{"rendered":"https:\/\/www.ihm.dk\/?page_id=373"},"modified":"2025-11-28T01:38:29","modified_gmt":"2025-11-28T00:38:29","slug":"service-support","status":"publish","type":"page","link":"https:\/\/www.ihm.dk\/en\/service-support\/","title":{"rendered":"Service &#038; Support"},"content":{"rendered":"<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/11\/service-hero.jpg\" alt=\"\"><\/p>\n<h1>Service and support <\/h1>\n<div> Dedicated support and technical expertise <\/div>\n<div>IHM\u2019s service agreements combine deep technical know-how with fast response times, giving you one of the most comprehensive service and support levels on the market.<\/div>\n<h2>Stable operations \u2013 24\/7\/365<\/h2>\n<div>Specialists at your service around the clock<\/div>\n<div>\n<p>IHM provides service and support on your entire setup \u2014 both hardware and software \u2014 and the agreement is adapted to your environment so you get exactly the coverage you need.<\/p>\n<p>With direct access to our technicians and engineers, you receive fast assistance, updates, and maintenance, ensuring your systems run smoothly \u2014 day and night, all year round.<\/p>\n<p>Our solutions deliver proven reliability with uptime close to 100%, backed by a high level of service provided by IHM in Denmark and through authorised partners worldwide.<\/p>\n<\/div>\n<div>\n<p><strong>What you get as standard<\/strong><\/p>\n<\/div>\n<ul>\n<li>\n<div>Fast fault resolution for both software and hardware<\/div>\n<\/li>\n<li>\n<div>Direct access to specialists who know your installation<\/div>\n<\/li>\n<li>\n<div>Remote support and on-site assistance when needed<\/div>\n<\/li>\n<li>\n<div>Updates and maintenance of IHM software<\/div>\n<\/li>\n<li>\n<div>Support for IHM solutions as well as Airbus and Motorola terminals<\/div>\n<\/li>\n<\/ul>\n<div>\n<p><strong>Warranty<\/strong><\/p>\n<\/div>\n<ul>\n<li>\n<div>\n<p data-start=\"996\" data-end=\"1023\">Comprehensive service warranty<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p data-start=\"1026\" data-end=\"1054\">6-month software warranty<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p data-start=\"1057\" data-end=\"1080\">1-year hardware warranty<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<div>\n<p><strong>Support for third-party equipment<\/strong> <br \/>We can also service equipment from other suppliers included in your setup by agreement. Contact us for terms.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/11\/specialist-scaled.jpg\" alt=\"\"><\/p>\n<h6>Do you have a support request or error report?<\/h6>\n<h1><strong data-start=\"54\" data-end=\"131\"> Support when you need it<\/strong><\/h1>\n<div>\n<p>Download the form below and send your support request to <a href=\"mailto:service@www.ihm.dk\">service@www.ihm.dk\u00a0<\/a><\/p>\n<p>If you have any other questions, you\u2019re always welcome to <a href=\"https:\/\/www.ihm.dk\/en\/contact\/\">contact us here\u2026<\/a><\/p>\n<\/div>\n<p><p>\n        <a href=\"\/wp-content\/uploads\/2025\/11\/Service_request_report.pdf\">Download form<\/a>\n    <\/p>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"name\":\"NEW 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\",\"margin\":\"medium\",\"margin_remove_top\":false,\"maxwidth\":\"xlarge\",\"maxwidth_breakpoint\":\"l\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_element\":\"div\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"xl\",\"content\":\"IHM\\u2019s service agreements combine deep technical know-how with fast response times, giving you one of the most comprehensive service and support levels on the 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24\\\/7\\\/365\",\"title_color\":\"primary\",\"title_element\":\"h2\",\"title_style\":\"h6\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Specialists at your service around the clock\",\"margin\":\"large\",\"margin_remove_top\":true,\"maxwidth\":\"xlarge\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\",\"title_element\":\"div\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"l\",\"content\":\"\n\n<p>IHM provides service and support on your entire setup \\u2014 both hardware and software \\u2014 and the agreement is adapted to your environment so you get exactly the coverage you need.<\\\/p>\\n\n\n<p>With direct access to our technicians and engineers, you receive fast assistance, updates, and maintenance, ensuring your systems run smoothly \\u2014 day and night, all year round.<\\\/p>\\n\n\n<p>Our solutions deliver proven reliability with uptime close to 100%, backed by a high level of service provided by IHM in Denmark and 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Icon\",\"type\":\"list\",\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"996\\\" data-end=\\\"1023\\\">Comprehensive service warranty<\\\/p>\",\"icon\":\"\",\"image\":\"\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"1026\\\" data-end=\\\"1054\\\">6-month software warranty<\\\/p>\",\"icon\":\"\",\"image\":\"\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"1057\\\" data-end=\\\"1080\\\">1-year hardware warranty<\\\/p>\",\"icon\":\"\",\"image\":\"\"}}],\"props\":{\"column_breakpoint\":\"m\",\"icon\":\"check\",\"icon_color\":\"primary\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_type\":\"vertical\",\"margin\":\"default\",\"show_image\":true,\"show_link\":true}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"3-4,1-4\",\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Support for third-party equipment<\\\/strong> <br \\\/>We can also service equipment from other suppliers included in your setup by agreement. Contact us for terms.<\\\/p>\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\"}}]}]},{\"name\":\"Call to Action\",\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-small\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"layout\":\"2-5,3-5\",\"row_gap\":\"large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"2-5\"},\"children\":[{\"type\":\"image\",\"props\":{\"height_expand\":true,\"image\":\"wp-content\\\/uploads\\\/2025\\\/11\\\/specialist-scaled.jpg\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"3-5\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Do you have a support request or error report?\",\"margin_remove_bottom\":true,\"title_element\":\"h6\",\"title_style\":\"h6\"}},{\"type\":\"headline\",\"props\":{\"content\":\"<strong data-start=\\\"54\\\" data-end=\\\"131\\\"> Support when you need it<\\\/strong>\",\"margin\":\"small\",\"margin_remove_top\":false,\"title_element\":\"h1\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Download the form below and send your support request to <a href=\\\"mailto:service@www.ihm.dk\\\">service@www.ihm.dk\\u00a0<\\\/a><\\\/p>\\n\n\n<p>If you have any other questions, you\\u2019re always welcome to <a href=\\\"https:\\\/\\\/www.ihm.dk\\\/en\\\/contact\\\/\\\">contact us here\\u2026<\\\/a><\\\/p>\",\"margin\":\"default\"}},{\"type\":\"button\",\"props\":{\"fullwidth\":false,\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"text_align\":\"left\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"content\":\"Download form\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon\":\"\",\"icon_align\":\"left\",\"link\":\"wp-content\\\/uploads\\\/2025\\\/11\\\/Service_request_report.pdf\",\"link_target\":\"blank\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"}}]}]}],\"version\":\"4.5.32\",\"yooessentialsVersion\":\"2.4.10\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service and support Dedicated support and technical expertise IHM\u2019s service agreements combine deep technical know-how with fast response times, giving you one of the most comprehensive service and support levels on the market. 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