20 March 2023

Due to the discontinuation of ISDN lines in Denmark, IHM has converted the customers' alarm management systems to SIP telephony throughout 2022. One of our customers manages 700 elevator alarms, and IHM tasks wase to convert the alarm reception to an up-to-date IP-solution and establishing a two-way communication solution.

The prerequisite for the delivery was that the solution had to be put into operation before Christmas 2022 and with startup in week 48. IHM took up the challenge with a successful outcome. Both the customer and IHM were fully satisfied with the process.

    - Thanks to a very good og smooth collaboration with the customer, we managed to complete the project within the very tight schedule. In week 51, a super user course for operators and commissioning finalized the project, says Michael Sass Andersen, who was IHM's project manager on the job

     - For completion of a project within a very short time, that all parties deliver at the agreed time. Thereby you minimize wasted time, which is often what drags a project into the long haul.

The solution

With the new SIP solution and IHM AMS, the customer has a future-proof telephony and alarm management system that is scalable and can be integrated into other business systems.

• IHM AMS (Alarm Management Software) with client software for 4 operators
• IP Switch with connection to TDC SIP Trunk and the customer's telephone system
• configuration and testing
• conversion of existing data to new platform
• super user course.